Privacy Policy

This Privacy Policy explains what personal information LINGOIST OS collects, why we collect it, how we use and protect it, and the choices available to you.

We have tried to write it in plain language. If anything is unclear, you can contact us at support@lingoistos.com.

LINGOIST OS is operated by Willian Barboza Lingoist, an individual acting as a sole proprietor based in Paraguay.

In this Privacy Policy, “LINGOIST OS,” “we,” “us,” and “our” refer to Willian Barboza Lingoist and the people authorized to help operate or deliver LINGOIST OS.

Privacy Officer: Willian Barboza Lingoist

The Privacy Officer is responsible for LINGOIST OS’s privacy practices and for responding to privacy questions, requests and complaints.

You can contact us at:

Email: support@lingoistos.com

This is a mailing address for correspondence. It is not a business location open to visitors.

This Privacy Policy applies to personal information collected through:

• lingoistos.com and other webpages operated by LINGOIST OS;
• forms used to request videos or other materials;
• our email communications;
• the CELPIP Performance Audit;
• application and enrollment conversations;
• calls connected to the application process;
• the LINGOIST OS live program;
• live sessions and program recordings;
• participant platforms and communications;
• payment and enrollment records received directly or through Hotmart;
• support requests and other direct communications with us.

Third-party websites and platforms have their own privacy practices.

This Privacy Policy explains how LINGOIST OS handles information under our control. It does not replace the privacy policies or terms of Hotmart, banks, video platforms, email providers or other third-party services you choose to use.

The information we collect depends on how you interact with LINGOIST OS.

3.1 When you ask us to send you a video or other material

When you submit a form to receive a video, guide or other material, we may collect:

• your first name;
• your email address;
• the date and time of your request;
• the page or form through which you made the request;
• whether you separately agreed to receive future emails from LINGOIST OS.

We use this information to send what you requested and to manage your communication preferences.

3.2 When you complete the CELPIP Performance Audit

The CELPIP Performance Audit helps us understand whether your current CELPIP situation is within the scope of LINGOIST OS and whether an application call would be useful.

Depending on your answers, we may collect information about:

• your name, email address and current location or time zone;
• your CELPIP scores, test dates, testing history and target scores;
• your professional field and how you use English at work or in daily life;
• what tends to happen to your Speaking or Writing during timed CELPIP tasks;
• the preparation methods you have used and what has not changed;
• your reason for pursuing the score and any relevant deadline;
• your availability and ability to participate in the program;
• whether the program investment is currently realistic for you;
• any additional information you choose to provide.

We use this information to review whether your situation is within the program’s scope, identify anything that may need clarification and decide whether to invite you to an application call.

We may use internal form logic or a preliminary scoring system to organize submissions and identify information that requires human review. The system may produce a preliminary recommendation, but no decision to invite, decline, admit or reject an applicant is made solely through automated processing.

Some Audit responses may be personal or sensitive.

We ask you to share only what is reasonably relevant to reviewing your application. Please do not include identification documents, immigration documents, medical records, passwords, banking credentials or other information that the Audit does not request.

3.3 When you participate in an application call

If you are invited to a call, we may collect information you choose to share about:

• your scores and preparation;
• your goals;
• your questions about LINGOIST OS;
• your availability;
• your ability to participate in the program;
• whether the program appears appropriate for your situation;
• decisions and next steps discussed during the call.

Application calls are not recorded by default.

If we want to record a call, we will tell you before recording begins and request any consent that may be required.

3.4 When you are accepted and enroll

If you are accepted and choose to enroll, we may collect:

• your full name;
• your preferred name;
• your email address;
• your billing address;
• your province, territory or country of residence;
• information needed to prepare an invoice;
• information needed to determine applicable sales taxes;
• your agreed Training Team and schedule;
• your enrollment acceptance;
• the date and time at which you accepted the enrollment documents;
• records showing which version of the Terms & Conditions and Privacy Policy you accepted;
• the amount charged and paid;
• the payment method;
• payment, transaction and refund records.

3.5 When payment is made through Hotmart

We may use Hotmart to process enrollment payments and provide purchase or program access.

If your payment is processed through Hotmart, Hotmart collects and processes the checkout and payment information needed to complete the transaction.

Depending on the services used and the information Hotmart makes available to Creators, LINGOIST OS may receive limited information such as:

• your name;
• your email address;
• the product purchased;
• the purchase or access status;
• the amount and currency shown to us;
• the transaction date;
• a transaction or purchase reference;
• refund, cancellation or chargeback information made available through the platform.

LINGOIST OS does not receive or store your full payment-card number, security code, full bank details or online banking password.

Hotmart and its payment providers handle payment information under their own privacy policies and payment terms. For some payment information, Hotmart or its payment providers may act independently from LINGOIST OS.

3.6 When payment is made directly

In limited cases, we may accept payment directly by wire transfer or another bank-transfer method described in the participant’s enrollment documents.

For a direct payment, we may collect or receive:

• your name;
• your billing information;
• the amount paid;
• the payment date;
• the currency;
• the originating account name;
• the bank or transfer reference;
• information needed to confirm payment;
• records of any refund.

We do not ask for your online banking password or login credentials.

Your bank and any intermediary financial institution process information under their own terms and privacy practices.

3.7 Information created during the program

If you enroll, we may collect or create information connected to your participation, including:

• attendance records;
• Speaking and Writing responses;
• feedback from CELPIP Leads;
• feedback from the Human Performance Specialist;
• observations from review partners;
• task-specific review guides;
• visual progress trackers;
• simulation responses and results;
• audio and video recordings of CELPIP Performance Labs and Training Team sessions;
• questions you ask during sessions;
• communications with the LINGOIST OS team;
• information used to organize your Training Team;
• notes reasonably needed to support program delivery.

We use this information to deliver the program, support your participation and help you see how your responses develop over time.

3.8 Live sessions and recordings

CELPIP Performance Labs

CELPIP Performance Labs are intended to be recorded unless participants are told otherwise.

The recordings allow members of the current cohort to review the work completed during a session or watch a session they were unable to attend live.

Training Team sessions

Weekly Training Team sessions are recorded.

Training Team recordings allow members of the same team to review the work completed during a session or watch a session they were unable to attend live.

Each Training Team recording is available only to:

• members of the Training Team in which the session took place;
• the CELPIP Lead responsible for that team;
• authorized LINGOIST OS personnel; and
• service providers that need access to host, secure or support the program.

Members of other Training Teams do not receive access to the recording.

What a recording may include

A CELPIP Performance Lab or Training Team recording may include:

• your name or display name;
• your profile image;
• your image, if your camera is on;
• your voice;
• chat messages;
• your Speaking or Writing responses;
• questions or comments you make;
• feedback provided to you or to the group;
• other information you choose to share during the session.

Your voice, display name, responses and participation may still be captured if your camera is turned off.

Human Performance Labs

Human Performance Labs are not recorded by default.

If a particular Human Performance Lab will be recorded, participants will be informed in advance and any consent required will be requested before recording begins.

Internal training and quality improvement

After participant access ends, LINGOIST OS may retain selected CELPIP Performance Lab or Training Team recordings for internal training and quality improvement only where every identifiable participant in the recording has separately agreed to that use.

This internal use may include:

• training current or future CELPIP Leads and other authorized program personnel;
• reviewing how sessions are facilitated;
• reviewing the quality and consistency of feedback;
• improving session structure and program delivery.

Consent to this internal use is optional. You do not need to provide it to enroll in or participate in LINGOIST OS.

Recordings retained for internal training are not:

• made available to current or future participants;
• used in advertising, testimonials, case studies, social media or public content;
• used to train public or third-party artificial-intelligence models; or
• shared with people who are not authorized to participate in internal training or program improvement.

You may withdraw your optional consent to future internal use by contacting support@lingoistos.com. We will stop using the affected recording and remove it from active internal training materials within a reasonable period, subject to any legal or technical restriction we explain to you.

Public and promotional use

Program recordings are not used in advertising, testimonials, case studies, social media or other public content without separate written permission from each person whose identifiable information would be used.

Participant recording and sharing

Participants may not independently record, photograph, screen-record, screenshot, download, copy, transcribe, share, redistribute, publish or upload any live session or program recording without written permission.

Participants may not upload a session or recording to an artificial-intelligence service or another external platform.

3.9 Website, email and technical information

When you use our website or interact with an email, the tools we use may automatically receive basic technical or usage information such as:

• your IP address;
• browser and device type;
• approximate location based on your IP address;
• pages visited;
• links clicked;
• the page that referred you to our website;
• the date and time of a visit;
• whether an email was delivered;
• whether an email was opened or a link was clicked, where that feature is enabled;
• cookie or similar technical identifiers.

We use this information to:

• operate and protect the website;
• understand whether webpages and emails are working;
• identify technical problems;
• improve the visitor experience;
• understand how people find and use our content.

We do not make application or admission decisions solely through automated systems.

We do not currently use advertising pixels to track people across unrelated websites for behavioural advertising.

If that practice changes, we will update this Privacy Policy and implement any notice or consent process required by applicable law.

3.10 Information you send us directly

If you contact us by email or another communication channel, we may retain:

• your contact information;
• your message;
• attachments you send;
• our response;
• related follow-up communications.

Please do not send passwords, passport numbers, Social Insurance Numbers or full banking information by email.

We may use personal information to:

• send a video, guide or other material you requested;
• manage your communication preferences;
• send future educational or promotional emails when you have agreed to receive them;
• review your CELPIP Performance Audit;
• assess whether LINGOIST OS could make sense for your situation;
• communicate with you about your application;
• schedule and conduct an application call;
• answer your questions;
• prepare and manage your enrollment;
• issue invoices and payment confirmations;
• confirm payments;
• calculate, collect, report and maintain records of applicable taxes;
• process or document refunds;
• organize Training Teams and live sessions;
• deliver the LINGOIST OS program;
• provide feedback, trackers, simulations and materials;
• record CELPIP Performance Labs and Training Team sessions as part of program delivery;
• make authorized recordings available to the participants who are permitted to access them;
• use selected recordings for internal personnel training and quality improvement where separate optional consent has been obtained;
• maintain a respectful and safe cohort environment;
• provide technical or participant support;
• improve our website, content, Audit, application process and program;
• create aggregated or de-identified information that does not reasonably identify an individual;
• detect misuse, fraud or security problems;
• comply with tax, accounting, contractual and legal obligations;
• establish, exercise or defend legal rights;
• respond to lawful requests from authorities.

If we want to use identifiable information for a materially different purpose, we will explain that purpose and request additional consent where required.

5.1 The video or material you requested

When you provide your name and email to receive a particular video or material, we use your information to:

• send what you requested;
• confirm delivery;
• send communications directly connected to that request.

You do not need to subscribe to future promotional emails in order to receive the video or material you requested.

5.2 Optional emails from LINGOIST OS

If you separately choose to receive emails from Willian at LINGOIST OS, we may send:

• ideas, stories and practical resources about language, learning, performance, work, productivity and building a life in Canada;
• personal reflections and observations connected to those subjects;
• new videos, resources or materials;
• information about LINGOIST OS;
• cohort, program or enrollment updates;
• related offers.

You can unsubscribe at any time by:

• using the unsubscribe link in an email; or
• contacting support@lingoistos.com.

We maintain reasonable records of:

• when and how consent was provided;
• the wording presented when consent was collected;
• unsubscribe requests;
• actions taken to honour those requests.

5.3 Messages needed to provide a requested service

Unsubscribing from promotional emails does not prevent us from sending messages reasonably necessary to:

• deliver something you requested;
• respond to your question;
• communicate about your Audit or application;
• manage an active enrollment;
• send enrollment documents;
• issue an invoice or receipt;
• confirm a payment or refund;
• provide program access;
• communicate about a live session, schedule or recording;
• address a legal, privacy or security matter.

We do not sell or rent personal information.

We may share limited information in the following circumstances.

6.1 Hotmart

When Hotmart is used for checkout, payment, program access or transaction management, information needed for those functions is processed through Hotmart.

Hotmart may process information for purposes that include:

• completing the purchase;
• processing payment;
• preventing fraud;
• calculating or collecting applicable taxes;
• maintaining transaction records;
• managing refunds or chargebacks;
• providing product access;
• complying with its legal obligations.

Hotmart handles this information under its own privacy policy and terms.

6.2 Other service providers

We use third-party providers to help operate LINGOIST OS.

These may include providers of:

• website hosting;
• forms and applications;
• email delivery;
• file storage;
• video hosting;
• video conferencing;
• scheduling;
• community and program delivery;
• accounting and invoicing;
• technical support;
• basic website or email analytics.

These providers receive only the information reasonably needed to perform their services.

6.3 People involved in program delivery and internal training

CELPIP Leads, Human Performance Specialists, administrators and other authorized contractors may access personal information reasonably needed to perform their roles.

Personnel responsible for internal training or program improvement may access a retained session recording only where the separate consent described in Section 3.8 has been obtained from every identifiable participant in that recording.

Access is limited to the information reasonably needed for the person’s assigned role.

Authorized personnel are not permitted to use participant information or recordings for unrelated personal or commercial purposes.

6.4 Other participants

LINGOIST OS is a live group program.

Depending on the part of the program, other participants may see or hear:

• your name or display name;
• your image and voice;
• your Speaking and Writing responses;
• feedback provided in the room;
• information you choose to share during a session;
• content shared through the cohort platform;
• responses shared with your assigned review partner.

Your rotating review partner may receive access to the timed Speaking and Writing responses needed for that week’s review.

Members of your Training Team may receive access to recordings of that team’s sessions. Training Team recordings are not made available to members of other Training Teams.

Participants are required to respect one another’s privacy and are prohibited from downloading, recording, copying, transcribing, sharing or redistributing session content or recordings. However, because participants interact directly and can see or hear one another, we cannot guarantee that every participant will always follow these rules.

Please use reasonable judgment when deciding what personal information to share in a group setting.

6.5 Professional advisers

We may share information with accountants, lawyers, tax professionals or other advisers when reasonably necessary for legal, tax, accounting or business purposes.

6.6 Legal, safety and security reasons

We may disclose information where we reasonably believe disclosure is:

• required by law, court order or lawful request;
• necessary to protect the rights, safety or property of LINGOIST OS, a participant or another person;
• necessary to investigate fraud, abuse or a security incident;
• necessary to establish, exercise or defend a legal claim.

6.7 A future business transition

LINGOIST OS may later be transferred to a company established by the operator or another successor business.

If that happens, relevant personal information may be transferred as part of the transition.

Any successor will be expected to respect the commitments described in this Privacy Policy and applicable law.

Completing the program does not automatically give LINGOIST OS permission to use your experience publicly.

We will not publish or use your identifiable:

• name;
• photograph;
• image;
• voice;
• video;
• occupation;
• language background;
• CELPIP scores;
• written feedback;
• personal story;
• testimonial;
• program results;

in advertising, social media, emails, case studies, sales materials or public content without separate permission.

If we invite you to participate in a testimonial or case study, we will explain:

• what information we want to use;
• how you will be identified;
• where the material may appear;
• whether it may be edited;
• whether paid advertising is included;
• how long the permission will apply.

Where appropriate, you will be shown the final material before it is published.

Permission to use a testimonial, story or result is optional.

Refusing permission will not affect your enrollment, participation, access, support or relationship with LINGOIST OS.

Permission to retain a recording for internal personnel training is separate from permission to use your information publicly. Agreeing to one does not mean that you have agreed to the other.

We may use aggregated or genuinely de-identified information to understand or describe the program, provided that the information does not reasonably identify an individual participant.

LINGOIST OS is operated from Paraguay and uses a mailing address in the United States.

Hotmart and other service providers may operate in Canada, Paraguay, the United States, Brazil, the European Economic Area or other countries.

As a result, personal information may be stored or processed outside the province or country where you live.

While information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be lawfully accessible to courts, law-enforcement agencies or public authorities there.

LINGOIST OS remains responsible for personal information under our control and takes reasonable steps to work with providers that can handle it appropriately.

We do not keep every type of information for the same length of time.

9.1 Video and email sign-ups

We retain information needed to:

• send what you requested;
• respond to related questions;
• manage delivery records;
• maintain reasonable business and consent records.

If you subscribe to future emails, we retain the information needed to manage that subscription until you unsubscribe or we stop using the list.

We may retain limited consent and unsubscribe records afterward where reasonably necessary to respect your request and demonstrate compliance.

9.2 Audits from people who do not enroll

If you do not enroll and no longer have an active application, we ordinarily delete or anonymize your detailed CELPIP Performance Audit responses within 30 days after the earliest of:

• your withdrawal from the process;
• your request that we stop considering your application;
• the end of the active conversation about your application;
• a final decision about your application, unless applicable law requires the information used to make that decision to be kept for longer.

For applicants in Québec, information used to make a decision about an application will be retained for at least one year after the decision where required by applicable law.

We may also retain particular information for longer where reasonably necessary to:

• respond to an access request or complaint;
• investigate misuse or fraud;
• resolve a legal dispute;
• comply with law.

Deleting your Audit does not automatically remove you from an email list if you separately agreed to receive future emails.

You can unsubscribe from those emails at any time.

9.3 Information from enrolled participants

If you enroll, relevant Audit and application information may become part of your participant record.

We retain participant information only for as long as reasonably needed to:

• deliver the program;
• provide support;
• maintain accurate enrollment records;
• respond to questions or complaints;
• manage refunds or disputes;
• comply with tax, accounting and legal obligations.

When information is no longer needed, we delete it, anonymize it or securely dispose of it.

9.4 Recordings

Recordings used to deliver the program

CELPIP Performance Lab and Training Team recordings are available to participants only during the access period communicated in their Enrollment Summary.

Unless a recording is retained for internal training under the optional consent described below, it is deleted from active LINGOIST OS systems within 30 days after the end of the 12-week program.

Recordings retained for internal training

A selected recording may be retained for internal personnel training and quality improvement only where every identifiable participant in the recording has separately agreed to that use.

A recording retained for this purpose may be kept for up to 24 months after the end of the program.

We review retained recordings at least once each year and delete them sooner if:

• they are no longer reasonably useful for the stated internal training purpose;
• the applicable consent is withdrawn;
• the recording is no longer accurate or relevant;
• the privacy or security risk of retaining it outweighs its continuing value.

If one identifiable participant withdraws consent, we will stop future internal use of the affected recording and remove it from active training materials within a reasonable period. Where practical, we may instead remove or permanently de-identify that participant before any further use.

Temporary retention and backups

We may temporarily retain a recording for longer where reasonably necessary to address:

• a privacy request;
• a complaint;
• an investigation;
• a refund or chargeback;
• a legal dispute;
• a legal retention requirement.

Limited copies may remain temporarily in encrypted backups or service-provider recovery systems until those systems complete their normal deletion cycle.

Recordings held only in backup or recovery systems are not used for internal training or other active purposes.

9.5 Payment, transaction and tax records

Invoices, Hotmart records made available to us, direct-payment records, refunds and tax information may be retained for the period required by applicable tax, accounting and legal obligations.

These records may need to be retained after other Audit, application or participant information has been deleted.

9.6 Testimonials and permissions

If you give permission for a testimonial, case study or public use, we retain:

• the permission you provided;
• the material you approved;
• records showing how and where it may be used;
• relevant communications about that permission.

The applicable permission form will explain any duration or withdrawal terms.

9.7 When normal deletion is paused

If information is the subject of an access request, correction request, privacy complaint, refund, chargeback, investigation or legal dispute, we may pause its normal deletion until the matter has been resolved and any applicable retention period has ended.

We will not use that information for unrelated purposes while it is being retained for this reason.

We use reasonable administrative and technical safeguards appropriate to the nature and sensitivity of the information we collect.

These may include:

• limiting access to people who need information for their role;
• using password-protected accounts;
• using access controls for program platforms and recordings;
• using reputable service providers;
• maintaining procedures for retention and deletion;
• requiring authorized personnel to respect confidentiality;
• taking reasonable steps to respond to suspected security incidents.

No website, email system, video platform, payment platform or storage service can be guaranteed to be completely secure.

If a privacy breach creates a risk that requires notification under applicable law, we will take the required steps to notify affected individuals and the appropriate authorities.

Subject to applicable law, you may ask us to:

• confirm whether we hold personal information about you;
• explain how it has been used or shared;
• provide access to personal information we hold;
• correct inaccurate or incomplete information;
• delete information that is no longer needed;
• withdraw consent for an optional use;
• stop sending promotional emails;
• respond to a privacy concern or complaint.

Send requests to support@lingoistos.com.

We will respond to a complete access or correction request as quickly as reasonably possible and no later than 30 calendar days after receiving it, unless applicable law permits an extension.

If we need more time, we will explain the reason, provide the new expected response date and tell you about any right to complain about the extension.

We may need to verify your identity before providing access or making a change.

In some circumstances, we may be unable to provide, correct or delete information immediately because it is needed to:

• complete an active transaction;
• deliver a service you requested;
• protect another person’s privacy;
• maintain tax or accounting records;
• respond to an investigation;
• resolve a dispute;
• comply with law.

If we cannot complete all or part of a request, we will explain why, subject to any legal restrictions.

Withdrawing consent may affect our ability to provide a service that depends on the information. We will explain any practical consequence when relevant.

Withdrawing optional consent for internal training use does not affect your enrollment, participation, access to program materials or relationship with LINGOIST OS. It applies to future internal use of recordings in which you are identifiable.

If you have a privacy concern, we ask that you contact our Privacy Officer so that we have an opportunity to understand and address it.

If you are not satisfied with our response, you may have the right to submit a complaint to:

• the Office of the Privacy Commissioner of Canada;
• the Commission d’accès à l’information du Québec;
• another privacy authority that applies where you live.

Contacting us first does not remove or delay any right you have to contact a privacy authority directly.

Our website may use:

• cookies needed for the website or forms to function;
• basic website analytics;
• email technologies used to understand delivery, opens or clicks, where enabled.

You can control some cookies through your browser settings.

Blocking certain technologies may affect how parts of the website function.

Where applicable law requires consent before using a non-essential cookie or similar technology, we will request that consent.

We do not currently use advertising pixels for cross-site behavioural advertising.

LINGOIST OS is not designed for children.

You must be at least the age of majority in your place of residence to enroll in the program.

If we learn that personal information was collected from a child in circumstances where valid consent was required and not obtained, we will take reasonable steps to delete it.

We may update this Privacy Policy when our tools, program, business practices or legal obligations change.

The date at the top shows when the current version was last updated.

If a change materially affects how we use personal information already collected, we will provide appropriate notice and request additional consent where required.

For privacy questions, requests or complaints:

Privacy Officer: Willian Barboza Lingoist

Email: support@lingoistos.com

Please include enough information for us to understand and respond to your request.

Do not email passwords, passport numbers, Social Insurance Numbers or full banking information.